Individual and Agency Providers
Individual and agency providers are two types of professional caregivers that assist people with daily tasks such as bathing, toileting, walking, cooking, eating, grocery shopping, house cleaning and more. They perform the same work and require the same training as home care aides.
What Does An Individual Provider
or Agency Provider do?
Assist clients with activities of daily living to help support their health and
independence, examples include:
- Skin care and hygiene
- Meal prep and feeding
- Using the toilet
- Getting dressed
- Laundry and house cleaning
What Is The Difference Between Individual
Individual Providers and Agency Providers perform the same work. The difference is:
Providers and Agency Providers?
- Individual providers: Are employed directly by the client. The client provides directly supervision and direction, but the individual providers are paid by the state.
- Agency providers: Are employed through a home care agency. A home care agency is a business that hires caregivers and sends them to client's homes to provide in-home care as home care aides.
To Work as an Individual or Agency Provider You Must:
- Pass a background check
- Be at least 18 years of age
HOW TO BECOME AN INDIVIDUAL OR AGENCY PROVIDER
Read more about training and certification requirements here.
Step One: Training
Complete 75 hours of training approved by the Department of Social and Health Services (DSHS) which include:
70 hours – Home care aide training (Individual providers, agency providers and home care aides all require the same training!)
5 hours - Orientation and safety
Find training near you:
If you are currently or planning to provide care to a friend or family member who is a Medicaid client, contact the client’s case manager directly. The case manager can help direct you to the next steps.
Contact your local Home Care Referral Registry Office. A representative will help you understand the roles and responsibilities on an individual provider and can help you get started on the next steps.
Contact local home care agencies to see if they have any position openings. Many agencies will pay you as you complete your training!
Complete the training on your own. Find a training near you: WA state Department of Social and Health Services: Find a Training Class
Step Two: Training Completion
Once you complete the training, your instructor will give you a DSHS Training Certificate. Save and keep track of this certificate for future reference. After training, you are ready to take the certification exam.
Testing - The certification exam is administered by Prometric and includes written and skills sections.
Helpful Hint: You'll need an active email address for training and certification. You will be notified for training dates and other information only through email!
Step Three: Obtain Your License
After you pass the certification exam, the testing company will notify the Department of Health (DOH) and then you can get your official home care aide license!
Go to the DOH Home Care Aide profession webpage to submit an application for your license.
Licensing - Your home care aide license will come from the DOH.
- Once the DOH has verified that you’ve passed the exam, they will issue and mail your home care aide license.
- Please be sure to save and keep track of this for future use!